Returns

USA RETURNS

You may return your purchase within 45 days of fulfillment for a full refund.*

Please go to https://returns.alpakagear.com for instructions on how to return your product. Returns that are sent without our prior knowledge and a return form are subject to refusal and will be sent back/or not approved.

 

INTERNATIONAL RETURNS

You may return your purchase within 45 days of fulfillment for a full refund.*

Please go to https://alpakagear.myreturnscenter.com for instructions on how to return your product. Returns that are sent without our prior knowledge and a return form are subject to refusal and will be sent back.

The return center is in Melbourne, Australia.

 

RETURN POLICY

• All merchandise returned must be unworn, unused and received in its brand new, original condition. All hangtags must be attached and each item must be shipped in its original packaging.

• We do not refund credit card and transaction fees. These fees and costs will be deducted from the total amount of your refund.

• Shipping costs and customs/import duties and taxes are non-refundable.

• Customers will be responsible for the cost of shipping back product(s) to us.** (Free option in the continental US)

• We have the right to deny credit if the returned merchandise does not meet our return policy requirements.

• When returning MULTIPLE ORDERS, each order needs to be sent separately as per return instructions. 

• Products purchased through ALPAKA's Kickstarter and Indiegogo campaigns are non-refundable.

• Items marked as 'Final Sale' and items in the Outlet section are non-refundable and non-returnable other than for issues such as defects in materials and workmanship).

• Returns not initiated through https://returns.alpakagear.com or https://alpakagear.myreturnscenter.com  and sent without our knowledge will not be accepted.

• Once returns are initiated, they must be sent back to us within 30 days.

*Original Shipping Costs are not refundable and customers are responsible for return shipping unless the reason for return is warranty defect. FREE Returns (exchanges and store credit only) available in the continental US only.

**Please note that it can take up to 10 days to process your return once we receive the items back. Most returns are processed within 5 days.